The
fact is that in most disasters, communication problems develop. They are
not always caused by technical failures but might involve differences in
terms and procedures for getting things done. Each group might assume the
others do
things the same way and work at cross-purposes.
Conclusion: Organizations that work closely together before
a crisis have fewer problems of communication during a crisis. For those that
do not usually work together, there might need to be someone available who understands
the cultural differences between agencies.
We have learned from each disaster, but we have not always paid attention to
what knowledge exists about response to crisis. Having suffered a major attack,
planners will now have to pay more attention to what is myth and what is fact.
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